What is Online Counselling?

Online counselling allows you to write about your problems and feelings in a safe supportive and private space online.

A counsellor is trained to listen with empathy (by putting themselves in your shoes) and write back.  Whatever's on your mind. If you want to rant or vent or to get something off your chest, or you're feeling over-whelmed, lost or alone, whatever, we'll listen and help as best we can, supporting you to find ways to cope with whatever is going on for you at the moment.

Instant message (IM) or Email Counselling ?

Currently we offer either instant message counselling sessions or email counselling sessions. We will 'try' to link you up with one of the team that offers your preferred choice. We are able to offer up to 12 sessions.

With instant message counselling, your counsellor will offer you a time to meet up online. It's a good idea to log on here 5 minutes before your sessions starts. The session will last for up to 50 minutes.

In the event of a technical breakdown or sudden loss of contact your worker will attempt to re-establish contact with you by phone within 15 minutes. If it is not possible to continue the session another will be arranged.

With email counselling you will have all week to write to your counsellor, you may decide to do this in one long message or in smaller chunks over the week ( a bit like a diary). You counsellor will respond to your message or messages on a set day and in one go. This can feel quite slow at the start, but young people have told us that it builds momentum and they find a rhythm with this way of getting counselling.