This Agreement sets out how best we can work togther online, please feel free to let us know if anything is unclear or you'd like to know more.
We are all qualified counsellors, experienced in counselling young people and work to the guidelines of the British Association of Counsellors and Psychotherapist Ethical Guidelines of which we are members. (BACP).
We offer you a safe, private space to talk about whatever you wish, nothing is too big or too small. We will listen to what you have to say, without judging you or telling you what to do, and together we can work towards making any changes you wish to make.
We do not share anything that you say to us with anyone else. However there are some exceptional circumstances where we may need to talk to another person or authority who can support you more safely than we can here online. So this means that if you tell us that your life is in danger or you are seriously harming yourself or others, or others are harming you then we may need to share this with someone else. Your counsellor will always explain how this might work with you first though, and you will be encouraged to share any risk to yourself with the appropriate authority or person yourself if possible. You are welcome to talk about this with your counsellor and/or please see our Risk and Safeguarding Policy for more detail
How does online counselling work?
Online counselling works by exchanging messages here on our secure online site. This can either be during a live chat session once a week at an agreed time or by exchanging weekly messages where your counsellor will respond to your message on a particular day. .Both methods will provide you with a written record of your progress throughout the sessions although one feel more like writing a diary entry once a week and the other will be a real time connection with your therapist at a mutually agreed time to meet together.The choice is yours and the counsellor will write to you about this in the first introductory session
Counselling works best when you and the counsellor work together to make any changes that you wish to make and you try out the various coping strategies and links. It also helps if you can write consecutively every week, building a rapport with your counsellor so that you feel comfortable sharing your thoughts and feelings. The first few sessions may feel strange but generally people say that this feels easier after a few sessions.
It also helps to have a clear idea of what you what from your counselling. Some people just prefer to talk to a neutral person and offload their thoughts and feelings with a professional who will offer support and a compassionate ear, whilst others have a particular issue, personal situation or behaviour that they wish to work on and change.
You will be offered up to 6 weeks (6 consecutive online counselling sessions) initially to work together and as you go along your counsellor will check in with you to make sure you are getting what you need from your counselling. At 3 weeks your counsellor usually checks in to see if this is working for you and what you are getting out of it, whether you would like some more sessions or whether to end at 6. You can have up to 12 weeks of counselling at any one time. If you would like more sessions you will need to re-register for the service again.
Breaks in counselling
Your counsellor will let you know in advance of any holidays or breaks that they will be taking. Please let your counsellor know in advance if you need to take any breaks as well.
Please be aware that we can offer up to 6 weeks of counselling sessions at first, so if you miss a session and we haven't agreed this beforehand, your counsellor will count this as a session taken.
When you miss a session without giving your counsellor notice, they will prompt you to contact them the following week. If you don't get in touch the following week (so you have missed two sessions in a row), we will assume that you no longer want to use the service and end our work together. You will receive an email notification of this.
You are always welcome to re-apply by re-registering at any time.