Our Counselling Agreement

This Agreement sets out how best we can work toegther online, please feel free to let us know if anything is unclear or you'd like to know more.

About Us

We are all qualified counsellors, experienced in counselling young people and work to the guidelines of the British Association of Counsellors and Psychotherapist Ethical Guidelines of which we are members. (BACP).

We offer you a safe, private space to talk about whatever you wish and nothing is too big or too small. We will listen to what you have to say, without judging you or giving you advice, and together we can work towards making any changes you wish to make.

How does online counselling work?

Online counselling works by exchanging messages here on our secure online site. This can either be during a live chat session once a week at an agreed time or by exchanging weekly email messages where your counsellor will respond to your message on a particular day.

You will be offered up to 6 weeks (6 consecutive online counselling sessions) initially to work together and as you go along your counsellor will check in with you to make sure you are getting what you need from your counselling. At 3 weeks your counsellor usually checks in to see if this is working for you and what you are getting out of it, whether you would like some more sessions or whether to end at 6.

Breaks in counselling

Your counsellor will let you know in advance of any holidays or breaks that they will be taking. Please let your counsellor know in advance if you need to take any breaks as well.

Missing sessions

Please be aware that we can offer up to 6 weeks of counselling sessions at first, so if you miss a session and we haven't agreed this beforehand, your counsellor will count this as a session taken.

When you miss a session without giving your counsellor notice, they will prompt you to contact them the following week. If you don't get in touch the following week (so you have missed two sessions in a row), we will assume that you no longer want to use the service and end our work together. You will receive an email notification of this.

You are always welcome to contact us to reapply if you change your mind. And don't worry, we will remind you along the way how the service works and help make sure you get the most out of it :-)

If you end counselling you will always be welcome to come back to apply for some more sessions by clicking on the registration button or emailing frankie@e-motion.org.uk.

We can't always guarantee you will be allocated the same counsellor, although we will do out best to do this, if that's what you'd prefer.